Terms and Conditions

Privacy Statement: Protecting Your Health Information

During our work together, it is necessary to create a file. This is also a legal duty imposed by the WGBO. Your file contains personal information, notes about your status and progress, and other information related to aspects of therapy. Insight Art & Therapy ("I" or "Me") understand the sensitive nature of your health information and am committed to protecting your privacy. As your therapist, I am the only one with access to the data in your file. This Privacy Statement ("Statement") outlines how I collect, use, disclose, and safeguard your health information.

What information do I collect?

I collect health information relevant to providing therapy services. This may include:

Personal details like your name and contact information.
Information about your mental health history, including diagnoses and past treatments.
Details about your current concerns and goals for therapy.
Progress notes and treatment records created during therapy sessions.
Information from a GP or other provider that I have obtained with your consent.

I only collect information necessary for your therapy and that you voluntarily share with me.

How do I use your information?

I use your health information to:

Deliver and manage your therapy services effectively.
Communicate with you about appointments, reminders, and administrative matters.
Track your progress and adjust your treatment plan as needed.
Maintain accurate records for billing and insurance purposes (if applicable).
Comply with legal or regulatory requirements, such as mandatory reporting.

Sharing your information

I will never share your health information with third parties without your explicit consent. I may disclose your information in limited circumstances, such as:

With your written authorization, to consult with other healthcare providers involved in your care.
In emergencies, when necessary to protect your safety or the safety of others.
During supervision and/or intervision, only in an anonymous form
As required by law, such as court orders or mandated reporting of specific conditions.
Mandatory reporting to government associations like the IGJ in emergency or violent situations.
In cases of child abuse, elder abuse, domestic violence, or other forms of violence, I am required to report according to the Veilig Thuis Reporting Code.

Your privacy rights

You have important rights regarding your health information:

Access: You can request to review and obtain a copy of your therapy records.
Correction: You have the right to request that I amend any inaccurate or incomplete information.
Restrictions: You can request limitations on how I use or disclose your information, and I will consider your request.
Confidentiality: You can choose how I communicate with you about your information (e.g., by mail or phone).

Invoices

If an invoice is requested, the following information may be necessary to share:

Your name, address and place of residence
Your date of birth
Your BSN or customer number (if required by law)
The date of treatment
A brief description of the treatment
The cost of the session

Security measures

I take robust precautions to safeguard your health information from unauthorized access, disclosure, alteration, or destruction. These include secure storage practices and technology safeguards.

Retention of information

The information I keep may consist of emails, text messages, appointments, your personal data (address, email, phone number, etc.), payment records, assessments, session notes, photos, session recordings, or other session materials. Any electronic data is held on password protected devices.

I will retain your health information for as long as necessary to provide you with care, comply with legal requirements (GDPR) , or for legitimate business purposes (e.g., recordkeeping). Any non-essential records will be deleted or destroyed. This data in the client file will remain as required by the treatment agreement law for 15 years.

Changes to this statement

I may update this Privacy Statement periodically. Any changes will be posted on the website. I encourage you to review this Statement regularly to stay informed.

Contact me

If you have any questions about this Statement or privacy practices, please contact me at:

hello@insightartandtherapy.com

Website privacy

As soon as you visit the website or contact me, I receive information about you. In this privacy statement I explain what I do with that information. I always handle your information with care and store it securely. If you have any questions or want to know what information I have on you, please contact us. I may amend this privacy statement if necessary. I recommend that you regularly review this privacy statement so that you are aware of these changes. This privacy statement was last modified on 15 July 2024.

Contents

When do you apply this privacy statement?
Who uses your data?
Whose data do I use?
How do I get your data?
What data do I use?
What do I use your data for?
How long do I store your data?
Who do I share your data with?
Where do I store your data?
How safe is your data?
What are your rights?
Which rules apply to this privacy statement?
Which cookies do I use?
What do I do with data of minors?
Do you have a question about this privacy policy?

When do you apply this privacy statement?

This privacy statement applies to all personal data that I process and to all domains related to me. This concerns the personal data of everyone who has ever had contact with me or visited my website, such as visitors, customers and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or web browsing behavior. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.

Who uses your data?

Insight Art & Therapy is responsible for the website and therefore the responsible organization for the use of your personal data as described in this privacy statement. The full details are:

Insight Art & Therapy
KVK: 94297673

Whose data do I use?

I process the personal data of everyone who has had contact with me or visited my website. These include visitors, private customers, business customers and contact persons of my partners.

How do I get your data?

I receive the data directly from you as soon as you:

visit my website
fill in data on my website
contact with me by mail, telephone, e-mail, chat, or other means give permission for its use to one of my partners
during intake and ongoing work together

What data do I use?

Personal Data: This data identifies you as an individual and may include your name, contact information (email address, phone number), and any information you voluntarily share in forms or consultations. I only collect personal data that is necessary to provide my services or that you explicitly choose to provide.
Non-Personal Data: This data does not identify you and may include your IP address, browser type, operating system, referring website, pages you visit on my website, and the time and duration of your visit. We collect this data automatically through website analytics tools to improve my website and user experience.

I may use the following data:

name
gender
address or business address
e-mail address
telephone number
payment details
age
education (level)
job position
photographs

In addition, I use the following special personal data about you:

medical data
race or ethnic origin
sexual preference

What do I use your data for?

I only use your personal data for the purpose for which I are allowed to use it:

I have received your permission to use your personal data
Provide and manage your therapy services.
Communicate with you about your appointments, administrative matters, and therapy sessions.
Improve the quality of my services and website.
Analyze website traffic and usage patterns.
Comply with legal and regulatory requirements.

How long do I keep your data?

I keep your personal data for as long as I am required to do so by law and for as long as necessary for the purpose for which I use your data. For example, as long as you are a client, I store your data according to the statutory retention period of seven years. After that, I only keep your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long I store specific data about you, please contact me.

Who do I share your data with?

I may give your personal data to others. I only do this if:

I have received your permission to use your personal data
In extraordinary circumstances like those described above

Where do I store your data?

I process your data within the European Economic Area. This means that I also store your data within the EEA. In some cases, your personal data will be processed outside the EEA. For example, I use Wix and Google to store and process your information. Unfortunately, the rules in many countries do not always offer the same protection of personal data as in the Netherlands. That is why I have ensured that your personal data in that case is just as well protected as it is here. This way your data remains safe. If you have any questions about this, please feel free to contact us.

How safe is your data?

I have done a lot to protect your data as well as possible, both organizationally and technically. I have secured my systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with me. I also ensure that your data is only used by people who have received permission from me. If you have any questions about the specific method of securing, please contact me.

When I share your data with others, they are also obliged to treat it with the same care as I do. If you notice that this is not the case, please let me know.

What are your rights?

Because I use your personal data, you have various rights. I have listed these rights for you below.

Right to information

I must explain to you in an understandable and clear manner what I do with your data and what control you have over it. That is why I explain in detail in this privacy statement what data I collect from you and how I handle your data.

Right to access

You may always ask me to view the data I hold about you.

Right to correction

You may ask me to have your data corrected if it is incorrect or incomplete.

Right to object

You may object to the processing of your data if you do not agree with the way I handle your personal data. This right applies to the data I use for direct marketing. You can indicate to me that you no longer wish to receive emails or messages from me. This also applies to personalized recommendations on my website.

Right to data portability

If you are a client or if you have given permission for the use of your data, you may ask me to send you the digital data I have about you. This way you can transfer that data to another organization if you wish.

Right to restriction

You may ask to limit the use of your data. This means that in certain cases I may only store your data but not use it.

Right to be forgotten

You may ask me to delete all the data I have about you. I will then delete all data that can be traced back to you. In some cases I cannot or may not yet delete your data. For example, I have to keep some data for 7 years for the tax authorities.

Right to submit a complaint

You may submit a complaint about the way in which I handle your data. If you have a complaint, I will be happy to resolve it for you. To do so, please contact me. You may also submit your complaint to the Dutch Data Protection Authority. Of course I hope that it does not come to that, but if it's necessary you can also go to court. In that case, the court in the place of business of Insight Art & Therapy is the one which will handle your complaint.

How do I submit a request or complaint?

You can submit your request or complaint to me by sending a mail to hello@insightartandtherapy.com. I process every request or complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex request or complaint, this may take more time. In that case, I will contact you within 60 days at the latest. I may ask you to identify yourself. In that case, I will ask you to submit certain information to ensure that you are the correct person whose personal data is.

What rules apply to this privacy statement?

This privacy statement must meet several conditions. These conditions can be found in particular in the Dutch General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to my privacy statement.

Which cookies do I use?

I may use cookies on my website to improve your user experience. You can indicate what data I may use. A cookie is a small text file that is placed on your device when you visit my website.

I use the following types of cookies on my website:

functional cookies: like session and login cookies to collect session and login information
anonymous analytics cookies: track how many individual users the site has, and how often people visit the site. Unless you are signed in to the site, these cookies can not be used to identify individuals.

What do I do with data of minors?

I do not target minors with my website or as an organization. This means that if you are under the age of 18, you need permission from a parent or guardian to use my website. If you are a minor when you visit my website, I assume that you have received this permission before your visit.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time. We will post any changes on my website. We encourage you to review this Privacy Statement periodically to stay informed about updates.

Links to other websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy statements of any website you visit.

Do you have a question about this privacy policy?

If you have a question about my privacy policy, please feel free to contact me on hello@insightartandtherapy.com. I am happy to help.

Cookie Statement

The use of cookies

Insight Art & Therapy uses cookies. A cookie is a small file that is sent along with pages from this website and / or Flash applications and stored by your browser on the hard drive of your computer, mobile phone, smartwatch or tablet. The information stored therein can be sent back to the servers on a subsequent visit.

The use of cookies is of great importance for the smooth running of our website, but also cookies of which you do not immediately see the effect are very important. Thanks to the (anonymous) input from visitors, we can improve the use of the website and make it more user-friendly.

Permission for the use of cookies

Your permission is required for the use of certain cookies.

The type of cookies and their objectives

I use the following types of cookies:

Functional cookies: these allow me to operate the website better and they make the website more user-friendly for the visitor. For example, the site can store your login details or what you have put in your shopping cart.

Anonymized analytical cookies: these ensure that an anonymous cookie is generated every time you visit a website. These cookies know whether you have visited the site before or not. Only on the first visit, a cookie is created and on subsequent visits the existing cookie is used. This cookie is only for statistical purposes. For example, the following data can be collected:

the number of unique visitors
how often users visit the site
which pages users view
how long users view a certain page
on which page visitors leave the site
articles and pages you share via their social media sharing buttons.

They may also contain tracking cookies that track your surfing behavior on the web.

Site improvement cookies: these allow us to test different versions of a web page to see which page is best visited.

Your rights with regard to your data

You have the right to inspect, rectify, limit and delete personal data. You also have the right to object to the processing of personal data and the right to data portability. You can exercise these rights by sending an email to hello@insightartandtherapy.com. To prevent abuse, I may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, I ask you to send a copy of the cookie in question. You can find this in the settings of your browser.

Blocking and deleting cookies

At any time you can easily block cookies yourself or delete them via your internet browser. You can also set your internet browser so that you receive a message when a cookie is placed. You can also indicate that certain cookies may not be placed. View the help function of your browser for this option. If you delete the cookies in your browser, this may have consequences for the pleasant use of this website. Some tracking cookies are placed by third parties which, among other things, show you advertisements via our website. You can delete these cookies centrally via youronlinechoices.com.

Please note that if you don't want any cookies, we cannot guarantee that our website still works well. Some functions of the site may be lost or you may not be able to visit the website at all. In addition, refusing cookies does not mean that you will no longer see advertisements at all. The advertisements are then no longer tailored to your interests and can therefore be repeated more often.

How you can adjust your settings differs per browser. Please refer to the help function of your browsing or click on one of the links below to go directly to the manual of your browser.

⦁ Firefox: https://support.mozilla.org/en/kb/cookies-delete-data-delete-websites-stored

⦁ Google Chrome: https://support.google.com/chrome/answer/95647? co=GENIE.Platform=Desktop&hl=en

⦁ Internet Explorer: https://support.microsoft.com/en-gb/kb/278835

⦁ Safari on smartphone: https://support.apple.com/en-en/HT201265

⦁ Safari on Mac: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

New developments and unforeseen cookies

The texts of our website can be adjusted at any time due to continuous developments. This also applies to our cookie statement. Therefore, please read this statement regularly to stay informed of any changes. In blog articles, use can be made of content that is hosted on other sites and made accessible by Insight Art & Therapy by means of certain codes (embedded content), as with YouTube videos for example. These codes often use cookies. However, we have no control over what these third parties do with their cookies.

It is also possible that cookies are placed via our websites by others, of which we are not always aware. Do you encounter unforeseen cookies on our website that you cannot find in our overview? Please contact hello@insightartandtherapy.com. You can also contact the third party directly and ask which cookies they placed, what the reason is, what the lifespan of the cookie is and how they have guaranteed your privacy.

Concluding remarks

I will have to adjust these statements from time to time, for example when I adjust the website or change the rules regarding cookies. You can consult this webpage for the latest version.

If you have any questions or comments, please contact hello@insightartandtherapy.com.